Technical Support Specialist
Warsaw, Poland / Minsk, Belarus / Georgia

Remote / hybrid
Lumigo is a monitoring and debugging platform for cloud & serverless applications. It quickly identifies and resolves critical issues in your distributed environments using smart monitoring, alerting, and end-to-end automated tracing. Furthermore, you can get clear visibility to your compute cost structure and make design decisions based on that.

Lumigo was founded in 2018 by former Check Point executives and is an AWS Advanced Technology Partner.

About the role



We are looking for a Technical Support Specialist to monitor our different communication channels (Slack, Intercom, Email) for any questions customers may have regarding the Lumigo platform and tools.

This role is a dedicated night, weekends and holidays shift. Shift from Sunday to Thursday begins from 9 p.m to 9 a.m (GMT+3). Shift start time varies on weekends and holidays.



Responsibilities:

  • Become a Lumigo product expert and a customer advocate;
  • Answer inbound Support requests about Lumigo’s platform;
  • Report and monitor product bugs escalated to engineering;
  • Manage the customer feedback process — including triaging requests and working with products to provide updates on the request status.

Requirements:

  • Technical background;
  • Fluency in English (C1+);
  • Experience in debugging systems and reproducing issues;
  • Excellent communication with the ability to manage customer expectations.

Nice-to-haves:

  • 1-2+ years of customer support, technical support, or related customer-facing role;
  • AWS experience.

Benefits

  • Work in a highly professional team with a friendly community spirit and supportive environment
  • Access to WeWork coworking spaces in Warsaw (on demand)
  • Paid vacation — 20 business days per year, 100% sick leave payment
  • Flexible working hours – we care about you (!) and your output
  • 5 sick days per year
  • Equipment provision
  • Health insurance (after the end
    of the probationary period)
  • Partially compensated educational costs (for courses, certifications, professional events, etc.)
  • Legal and Accounting support in Poland
  • English and Polish classes 2 times
    a week (online)
  • Additional compensation benefits
    (incl. relocation bonus if relevant)
  • Bright and memorable corporate life: corporate parties, gifts to employees on significant dates
Join us to be a part of the serverless revolution ✨
Tatyana Kyashkina
Recruiter
tatsiana.kiashkina@onthespotdev.com
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